Privacy Policy

TARANNÀ, COMPANY VALUES AND PHILOSOPHY

TARANNÀ CLUB DE VIATGES, S.A., in its daily national and international management, works with principles of responsibility, sustainability, ethics and transparency. Transparency is an important value today, which is why we express our commitment to adapt to this European Regulation so that we can be aligned with European regulations for the protection of personal data, and to finally achieve the fact that any citizen, user or person who provides us with their personal data to fulfil their travelling dreams, is sure of their privacy and rights.

This Privacy Policy sets out the basis on which TARANNÀ CLUB DE VIATGES, S.A., (hereinafter, the “Data Controller”), with registered address at calle Vallespir, 174, Barcelona, processes your personal data when you provide them to us during your experience through the website http://incomingbarcelona.net/ (hereinafter, “the Website”) or other means of communication.
We also remind you that whenever you use the Website, you provide us with information, or it is necessary for us to access any type of information that, due to its characteristics, allows us to identify you, such as your name and surname, e-mail address, billing or delivery addresses, telephone number, type of device or credit or debit card number, etc. (hereinafter, “Personal Data”), whether it is to browse the Website, request travel information, contract any of our services or make use of our services, you will be subject to the application of this Privacy Policy, and you should review it to ensure that you agree with it.

1. PRIVACY COMMITMENT

At TARANNÀ, CLUB DE VIATGES, S.A. we respect your privacy and respectfully manage your personal data, so we use them responsibly. The security of your data is a priority for our company. Therefore, we will not send you commercial communications if you do not wish so and we will never sell your personal data. We are committed to keeping your data safe and secure, so our commitment is only to work with the most trustworthy partners, wholesalers and collaborating companies. With regard to the way we work with your data, we apply maximum transparency in their management and use and only for the purposes for which we have informed you. Based on this respect for your rights, our commitment is to always try to adapt to all your requests regarding the protection of your data with the utmost compliance with the current law.

In accordance with our commitment to transparency regarding our privacy practices, below we set out what types of personal information we may collect or maintain about you, how we may use it, with whom we may share it, how we may protect it, and how you may exercise your rights with respect to such information. If you have any questions, please contact us at the following e-mail address: protecciondatos@taranna.com.

 

2. OUR COMPANY

TARANNÀ CLUB DE VIATGES, S.A., with registered address at calle Vallespir, 174, Barcelona, is responsible for the personal data you share with us. TARANNÀ CLUB DE VIATGES, S.A., is the data controller for the purposes of the applicable data protection laws.

3. PERSONAL DATA THAT WE PROCESS

The term “Personal Data” refers to any information or data that can identify you directly (e.g. your name or surnames) or indirectly (e.g. your national identity card).

They are also your email address, or address, mobile phone, instant messaging apps, etc. or even the IP address of your computer or the MAC address of your mobile device, as well as the information we collect through cookies. This Privacy Policy covers all personal data that may be collected and managed by TARANNÀ CLUB DE VIATGES, S.A., in accordance with Article 13 et seq. of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (European Data Protection Regulation).

4. COLLECTION OF PERSONAL DATA AND PURPOSES OF THE PROCESSING

Before you start using any of our services, you should read this Privacy Policy in its entirety. There you will be able to see if there are any particular conditions for you to use, or if a specific processing of your Personal Data is required.

The user (you) hereby guarantees that the Personal Data provided is true and accurate and agrees to notify us of any changes or modifications thereto. Any loss or damage caused to the Website, to the Data Controllers or to any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user.

Personal Data that we collect

TARANNÀ CLUB DE VIATGES, S.A. may collect or receive your data through our websites, forms, TARANNÀ CLUB DE VIATGES, S.A. products, or through social networks, among others. In some cases, you provide us with your Personal Data directly, for example, when you contact us or, in other cases we collect it ourselves (for example, by using cookies to understand how you use our website). Other times, we may receive your data from other third parties.

5. DESCRIPTION OF OUR PROCESSES, PURPOSE FOR WHICH WE USE YOUR PERSONAL DATA AND TYPES OF DATA COLLECTED IN EACH OF THEM:

5.1.- Management of the contractual relationship with you. Processes it includes:

– Management and processing of your trips.
– Resolution of all queries and matters before and after a trip.
– Contacting you to inform you of all aspects related to the contracting of the trip, whether concerning routes, places to visit, tour operators, journeys, and all economic aspects of it.
– Informing you of the availability of a product.
– Carrying out the corresponding follow-up while the trip is taking place. This includes the possibility of contacting you via instant messaging apps, to check that the trip is going as contracted.
– Managing the payment of your contract.
– Loyalty programme.
– Managing any dispute, incidence or claim related to a service.
– Measuring your satisfaction.
– Managing your participation in events such as the Solidarity Gala, Solidarity Actions, Environmental Volunteering, surveys, and others.
– Posting your comments or criticisms.

The purpose for which TARANNÀ CLUB DE VIAJES, S.A. may act is based on fulfilling the contractual relationship between the customer and our company.

The type of data we may collect from you in this regard may be the following (or some of them):

  • Name and surnames
  • Gender
  • E-mail address
  • Postal address
  • Telephone number
  • Passport details
  • Photo or image
  • Date of birth or age
  • ID, user name and password
  • Location
  • Preferences or personal interests
  • Geographic location
  • Details of the trip
  • Social networks profile
  • Alternative contact during the trip, family member or friend requesting name and surname and telephone number
  • Dietary restrictions
  • Illnesses to be taken into account in order to carry out the trip, as well as disabilities that involve adapting the trip
  • Other information that you share with us about you
  • Information on the transaction, including the products contracted
  • Contracting and purchasing history
  • Payment information (credit card number / bank account details)

5.2.- Sending of commercial and promotional communications.

The legitimacy on which TARANNÀ CLUB DE VIAJES, S.A. can act is always your consent. All these steps can involve the creation and management of customer and user accounts, the creation of subscription forms to newsletters or news circulars, as well as the creation of registrations or lists of subscriptions to galas, raffles, promotions, offers, surveys, etc. The processes we carry out are as follows:

– Sending of marketing communications.
– Invitations to events.
– Promotions.
– Offer of customised services.

 

The type of data we may collect from you in this regard may be the following (or some of them):

  • Name and surnames
  • Gender
  • E-mail address
  • Postal address
  • Telephone number
  • Photo or Image
  • Date of birth or age
  • ID, user name and password
  • Preferences or personal interests
  • Order details
  • Social networks profile
  • Other information that you share with us about you

5.3.- Based on the Right to Forget: creation and maintenance of an updated deletion list to avoid being contacted if you request it.

The GDPR enables us to keep your details on a deletion list when you request that we no longer send you commercial communications. The legitimacy on which TARANNÀ CLUB DE VIAJES, S.A. can act is always based on your consent. The type of data we may collect from you in this regard may be the following (or some of them):

  • Name and surname
    • Email
    • Personal description or preferences
     • Social network profile.

5.4.- Management of our website.

This management is carried out through technical and functional cookies as part of the browsing you carry out on the website. The processes we carry out in this section are:

– Adequate visualization of the content.

– Creation and a reminder of your login.

– Customization of the interface, such as language, among others.

– Parameters attached to your device, including screen resolution, etc.

– Improvement of our websites.

– Ensuring that the website is secure and is protected.

– Allowing us to share our content on social networks.

 

The legitimacy that allows TARANNÀ CLUB DE VIAJES, S.A. to carry out such actions is the legitimate interest of our company: ensuring the proper functioning and continuous improvement of the cookies that are essential to the operation of our websites and that are used to keep them secure.

 

The type of data we may collect from you in this regard may be the following (or some of them):

  • Data related to the use of the websites
    • Data related to the web page link
     • Registration details
     • Pages visited
     • Videos viewed
     • Preferences or personal interests
  • Ads viewed
    • Products searched for
     • Location
     • Time of each visit
  • IP Address
    • Browser information
    • Device Information

5.5.- Customer service.

The processes of this section are basically to provide answers to the queries or matters you may ask us through our websites.

The legal basis that allows TARANNÀ CLUB DE VIAJES, S.A. to carry out such actions is the legitimate interest of the company to respond to your requests and queries regarding our products and services.

The type of personal data we may collect from you in this regard may be the following (or some of them):

  • Name and surnames;
  • Telephone number;
  • E-mail address;
  • Any other information that you may share with us at the time of formulating your query.

5.6.- Collection of statistics. 

We may incorporate your data when you respond to our surveys on issues related to our products, or contact us through any of our social networks, registration or subscription to promotions, galas, offers, surveys, subscribe to our newsletters and/or our commercial communications in order to be able to carry out our statistics. The purpose for which we carry out all these steps is the following:

– Collection of reports and statistics

– Market acceptance of our advertising campaigns

– Overall improvement of all our offers

– To know how you contacted us.

 

The legitimacy that allows TARANNÀ CLUB DE VIAJES, S.A. to carry out such actions is the legitimate interest of the company: help us better understand our customers’ tastes, experiences, product vision and needs to improve our services.

 

The type of data we may collect from you in this regard may be the following (or some of them):

  • Name and surnames
  • Gender
  • E-mail address
  • Postal address
  • Telephone number
  • Photo or image
  • Date of birth or age
  • ID, user name and password
  • Location
  • Geographic location
  • Social networks profile
  • Other information that you share with us about you
  • Preferences or personal interests
  • Data related to the use of the websites
    • Data related to the web page link
    • Registration details
     • Pages visited
     • Videos viewed
     • Preferences or personal interests              
  • Ads viewed
    • Products searched for
     • Location
     • Time of each visit
  • IP Address
    • Browser information
    • Device Information

6.- THIRD PARTIES WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA

Your data may be transferred to third party service providers on the legal basis of the legitimate interest of our company to comply with its own purposes. These third parties may be:

  • Collaborating companies at HR management level, such as agencies and/or law firms.
  • Collaborating companies that provide services contracted by you, such as transport on the trip, travel, hotels, excursions, packages, etc.
    . IT service companies, third parties that help us provide digital and e-commerce services, CRM, web analytics and search engines, among others.

. Third-party transport companies, e.g. postal services, courier services, etc.

. Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support for our databases, as well as for our software and applications that may contain data about you.

All these third parties are of our utmost confidence. They are only provided with indispensable information required to carry out the service you have contracted and the contract signed between these companies and TARANNÀ, CLUB DE VIATGES, S.A. explicitly states that they may not use your personal data for any other purpose than that contracted by you. We always do our best to ensure that all third parties with whom we work maintain the security of your personal data.

7.- INTERNATIONAL DATA TRANSFERS

An international data transfer consists of data processing that involves transferring data outside the European Economic Area territory, either as a transfer or communication of data, or for the purpose of carrying out data processing on behalf of the data controller established in Spanish territory.

In this sense, the following are involved in an international transfer:

Data Exporter: the natural or legal, public or private person, or administrative body located in Spanish territory who, in accordance with the provisions of Royal Decree 1720/2007, of 21 December, approving the Regulations of the LOPD, carries out a transfer of personal data to a third country.

Personal data importer: the natural or legal, public or private person, or administrative body receiving the data in the case of international transfer of the data to a third country, whether the data controller, data processor or third party.

In order to fulfil the service, you have contracted from us, it is possible that your personal data may be transferred and stored at a destination outside the European Economic Area (EEA). They may also be processed by staff members operating outside the EEA who work for us or for one of our service providers.

TARANNÀ CLUB DE VIATGES, S.A. transfers personal data outside the EEA only in a secure and legal manner. As some countries may not have laws governing the use and transfer of personal data, we take steps to ensure that third parties comply with the commitments set out in this Policy. These steps may include reviewing the privacy and security standards of third parties as well as concluding appropriate contracts (based on the standard contractual clauses on data protection of the workforce adopted by the EU Commission).

Service providers located outside the EEA such as Facebook, Inc or Google, LLC may access your personal data. These service providers are covered by the “Privacy Shield” and are therefore obliged to protect their personal data in accordance with a set of well-defined European Union protection and safeguarding standards.

8.- PERIOD OF TIME DURING WHICH WE KEEP YOUR PERSONAL DATA

We only keep your Personal Data for the time necessary to comply with the management of our services or for the purpose for which you provided them to us, according to the duration established in each case. As soon as the need to use your data disappears, they will be removed from our database.

The criteria used to establish how long we will manage your data are as follows:

  • Processing, management and transfer of personal data and contact information, in order to manage your travel request: the time it takes to process it.
  • Processing, management, national assignment and international transfer of the personal and contact data of the customer or user, with the aim of carrying out the management, implementation of the contracted trip: during the duration of the contractual relationship and any resolution of incidents or claims after the trip.
  • Acceptance for Tarannà Viajes to use in its communication channels the images or audios that the customer or user voluntarily offers, including those under 14 years of age indefinitely.
  • Subscribing to Tarannà Viajes’ newsletters to receive information about news and trip offers: the duration of the subscription.
  • Cookies that are placed on your computer: we store them for the time required to achieve their purposes and for a maximum of 365 days.

 

9. RESPONSIBILITY FOR THE STORAGE OF YOUR PERSONAL DATA

Our company has a firm commitment to protect your Personal Data and establishes all legal precautions to achieve this. Therefore, we only work with companies that are committed to protecting your personal data and we sign contracts with them to ensure compliance with all legal requirements. We also use security assurance procedures to try to prevent unauthorised access.

10. LINKS TO OTHER WEBSITES, SOCIAL NETWORKS AND SHARED DATA

Our websites may contain links to other websites. You should be aware that these websites have their own privacy policies and that we are not responsible for these policies. You should consult these before submitting personal information to these websites.

Also, and with respect to the use of our social networks, remember that any content submitted may be viewed by the public, so you should exercise caution when providing certain personal information (for example, financial information or details of your address). We are not responsible for any actions taken by others if you post personal information on one of our social networking platforms and we encourage you not to share such information.
The personal data shared depends on the configuration of your social media platform. Visit the social networking platform in question and review its privacy policy to understand how your personal data is shared and used in this context.

11. RIGHTS OF OUR USERS AND CUSTOMERS

In accordance with our philosophy, the protection of your personal data is of vital importance to us, so we inform you that, with regard to the privacy of your data, you have the following rights:

  1. The right to transparency of information, which means receiving all information about how we use your personal data in a transparent, clear and simple way. If you wish to exercise this right, please contact us at the email protecciondatos@taranna.com. To process your request, we may ask you to provide proof of your identity.

 

  1. Right of Access: You have the right to know and access all your personal data held by our company. If you wish to exercise this right, please contact us at the email protecciondatos@taranna.com. To process your request, we may ask you to provide proof of your identity.
  2. Right of deletion (right to forget). Any person shall have the right to have his or her personal information deleted from Internet service providers at any time, provided that the person holding them has no legitimate reason to retain them. We are obliged, upon request, to inform third parties to whom we have transferred your data of our obligation to remove any links to them, as well as to remove any copies or replicas of such data.
    The aim is to eliminate from the Internet and from search engines any trace of the data of the person who wants to be “forgotten” in a definitive way. If you wish to exercise this right, please contact us at the email protecciondatos@taranna.com. To process your request, we may ask you to provide proof of your identity.
  3. Right of limitation: You have the right to obtain the limitation of the processing of your data from our company when it is inaccurate, the processing is unlawful, unnecessary for the purpose of our company, or if you have objected under Article 21(1) of the GDPR, while checking whether the legitimate reasons of the data controller prevail over those of the data subject.
    If you wish to exercise this right, please contact us at the email protecciondatos@taranna.com. To process your request, we may ask you to provide proof of your identity.
  4. Right to data portability: The new GDPR provides for the possibility of transmitting, transferring, copying or transferring data from our databases to other databases, so that you have the right to have personal data transmitted directly where technically possible. If you wish to exercise this right, please contact us at the email protecciondatos@taranna.com. To process your request, we may ask you to provide proof of your identity.
  5. Right of Rectification: You have the right to have your personal data corrected when it is inaccurate or no longer valid or to have it completed when it is incomplete. If you wish to exercise this right, please contact us at the email protecciondatos@taranna.com. To process your request, we may ask you to provide proof of your identity.
  6. Right to Opposition: You can oppose that our company process your personal data at any time. If you wish to exercise this right, please contact us at the email protecciondatos@taranna.com. To process your request, we may ask you to provide proof of your identity.

 

12.- COOKIES POLICY

This website uses its own and third party cookies to offer you a better experience and service. When browsing or using our services you accept the use we make of ‘cookies’. However, you can change the settings of cookies at any time.

Types of cookies used
This website uses both temporary session cookies as well as permanent cookies. Session cookies store data only as long as the user accesses the Website and permanent ‘cookies’ store data in the computer so they are accessed and used in more than one session.

Depending on the purpose for which the data is collected through the ‘cookies’, the Website can use:

Technical cookies

They are those that allow the user to browse through the website or application and use the various options or services in it. For example, to check the traffic and the communication of data, identifying the session, giving access to Website areas with restricted access, remembering the elements that make up an order, making the request for registration or participation in an event, using security elements during browsing and storing content for the dissemination of video or sound.

Customization cookies

They are those that allow users to access the service with some general features predefined in your terminal or that the user defines themselves. For example, the language, the type of browser through which the service is accessed, the design of selected content, terminal geographic location and regional settings from where the service is accessed.

Advertising cookies

They are those that allow the efficient management of the advertising that have been included on the Web page or application from which the service is provided. They allow the content of advertising to be adapted for it to be relevant to the user and to avoid showing ads that the user has already seen.

Cookies for statistical analysis

They are those that allow tracking and analysis of the behaviour of users on Websites. The information gathered through such cookies is used in measuring the activity of the websites, application or platform sites and profiling user browsing of these places, for improvements in the service according to the use of data made by the users.

Third-party cookies

In some web pages third-party cookies can be installed that allow the services offered to be managed and improved.

How do you manage cookies in your browser?
The user has the option to allow, block or delete the cookies that have been installed on their computer through the options settings in the browser on their terminal:

  1. To adjust the permissions related to cookies in Google Chrome Browser:
    – Click on the menu located on the toolbar.
    – Select Settings.
    – Click Show advanced options.
    – In the “Privacy” section click on the Content Settings button.
    – The options can be configured in the cookies section.

More information on the following link: Turn off cookies in Google

  1. To adjust the permissions related to cookies in Mozilla Firefox Browser:
    – At the top of the Firefox window click on the Tools menu.
    – Select Options.
    – Select the Privacy Panel.
    – In the Firefox option you may choose to use a custom setting for the history to configure the options.

More information on the following link: Turn off Cookies in Firefox

  1. To adjust the permissions related to ‘cookies’ in Internet Explorer 9 Browser:
    At the top of the Internet Explorer window click the Tools menu.
    • Select the Security tab and use the Delete browsing history option to delete the ‘cookies’. Activate the Cookies box and then click Delete.
    • Select the Security tab, and access Settings. Move the slider all the way up to block all cookies or totally down to allow all cookies. After this, click to agree.
    More information on the following link: Turn off Cookies in Internet Explorer  In case of blocking the use of cookies in your browser it is possible that some services or functionality of the Website will not be available.
    In some internet browsers, you can set specific rules to manage ‘cookies’ per Website, which offers a more precise control over privacy. In this case you can disable cookies from all places except those you trust.
  2. You can also turn off cookies in Safari by following this link: Turn off Cookies in Safari

 

For more information on managing cookies, please visit the following link of the Spanish Data Protection Agency: http://www.agpd.es/portalwebAGPD/canaldocumentacion/publicaciones/common/Guias/Guia_Cookies.pdf

The most of the web page pictures are shoted by Tarannà Team during the trips

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